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A C-suite's guide to building a customer-centric company. My book will publish in August 2021. - Story of my BookNext Gen Customer Success is about re imagining customer success, and providing a guide to the c-suite on how to build a customer-centric company. In my experience, it is easy to say ‘customer success is a core value or company-wide mindset’ but it is much harder to put that into action. Without clarity around the ‘what’ and ‘how’ of bringing this mindset to life, we default to building better silos, losing sight of the promise of success of our customers.My name is
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