The Customer Experience Book

In Publishing

Funding on Kickstarter  

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United Kingdom

A 'how to' guide to making customer experience work in your business - part practice handbook, part novel, and part therapy! - HelloYou probably know me through my feverish blogging about all things customer experience. Earlier this year, I was proud to be listed among the top 40 customer experience influencers of 2017.For those who know me personally, you will be only too aware I have been living and breathing the customer experience profession for many years!  As someone who has been around since the very beginning, it feels (finally) as though the business world is beginning to grasp t ...

Read More he potential of putting customers front and centre in an organisation. We are getting through!But we still need more people like you to join this growing movement!  If this is something you aspire to do, whoever you are, regardless of your job title, this book has been written for you.Why do we need another book?Customer

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